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Throne and Liberty [Announcement] Interserver Siege rewards were only sent to certain guilds in the alliance and what to do about it


hello. This is THRONE AND LIBERTY.

We've confirmed that guilds that participated in the Interserver Siege on Sunday, 6 July were not receiving the rewards they should have received.
were incorrectly sent to certain guilds within the Alliance.
We apologise for any inconvenience this may have caused.
Due to the randomised stats and probabilistic growth of the main reward, the Chaos Rune, we will be taking steps to recall it.
We don't want to discourage those who have already earned and progressed.
We have decided not to issue any rewards that were sent in error.
Additionally, despite the fact that you should have been rewarded as normal based on your participation and results in the game
We are concerned about the relative sense of deprivation that Air/Mercury Legion and Friendly Guilds who did not receive their rewards due to an in-game error may feel.
We will be sending out rewards equal to the number of items received by the guilds in the batchthat received them. (4 Alliance Guilds)
This issue has turned what should have been an enjoyable experience into a
into a frustrating and unpleasant experience for allied guilds, so we ask for your patience and understanding.
[Mailing Information]
■ Redemption period: 7 days from Monday, 7 July 2025 at 9:20pm
Eligibility and reward details
Guild Category
Maximum reward quantity
Guilds in the Victory Alliance
Emperor's Wings of Light x 1
Title - Lord of Light x 1
Rare Chaos Rune Selection Box x 40
Feast Food Selection Box x 30
Rare Restoration Gemstone x 30
Guild of the Defeated Alliance
Rare Chaos Rune Selection Box x 33
Feast Food Selection Box x 10
Rare Restoration Gem x 10
Failed to Match Guild in Alliance
Rare Chaos Rune Selection Box x 30
Guilds that were not matched will receive their rewards as normal, but will be rewarded for participating in the Interserver Siege.
The "Maximum Reward Quantity" is the total of the rewards you have already received and the rewards you will receive via mail.
This means that if you have already received the total quantity, you will not receive additional mail.
Items that exceed the total quantity will not be rewarded.
Mail will be sent to the character that participated in the Interserver Siege.

Furthermore, for those who did not participate in the Interserver Siege, but felt inconvenienced by the lack of progression in the content
We apologise for the inconvenience and will provide the following rewards.
[Mailing Information]
■ Acceptable period: 7 days from Monday, 7 July 2025 at 9:20 p.m.
Eligibility and compensation details
Category
Reward Item
All (once per account)
Excludes Interserver Siege rewards
Rare Chaos Rune Selection Box x 5
Rare Restoration Gem x 30
Accounts created after the mailing date are not eligible and will only be rewarded once per account.
Accounts that received the Interserver Siege rewards on Sunday, 6 July will be excluded from all eligible rewards.
(Excluding win/loss/match failure rewards)
We apologise for any inconvenience this may cause.
We will make efforts to provide a more stable service.
Thank you.