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hello. This is THRONE AND LIBERTY.
With the update on Wednesday, 11 September, we've increased the maximum growth level for Heroic Tier 2 gear to 12.
For the 'Pass on' method of gear growth,
was only available once, but now provides a bonus of around 20% of the growth value of material gear.
However, in this update, the 'Transmission' process for 'Heroic Tier 2 Armour' and 'Heroic Tier 2 Jewellery',
we foundan issue where the XP transfer values for certain level ranges were set incorrectly.
[Bug]
- When transferring Heroic Tier 2 Armour and Trinkets, the growth transfer between levels 11 and 12 was incorrectly applied.
> If the transfer result exceeds "10% of level 11", level 12 will be achieved immediately.
> If the transfer result is lower than 10% of level 11, it will be reflected as a normal value.
: The original result should be applied as an intermediate growth value after reaching level 11, such as level 11 17%.
The problem does not occur with Heroic Tier 2 and Arc Boss Weapons.
The problem does not occur with 'Inheritance' and other enhancements.
This is clearly a development mistake,
and we don't think it was difficult for those who used the bug to recognise it as a problem.
However, we understand the frustration that many players may have felt and the fact that this was an unintentional progression.
Given that this was an unintended growth, we're taking the following steps to address the issue.
[Temporary Measures]
Thursday, 12 September 22:43 As a temporary measure, we have restricted the transfer of Heroic Tier 2 armour and trinkets.
[Planned Action]
On Friday, 13 September, we'll be performing additional temporary maintenance to fix the following issues
- When transferring Heroic Tier 2 armour and trinkets, the growth transfer error that occurs between levels 11 and 12 will be normalised.
If you exceed 10% of level 11, it will be applied as normal growth.
We'll be taking further steps to fix the following, and we'll keep you posted on the timeline.
- Equipment that immediately grew to level 12 due to this error will be adjusted to reflect normal growth.
This will be adjusted to N% at level 11, in accordance with the rules for transferring normal growth values. (This will be applied individually depending on the growth value before transfer.)
Please note that this may result in your gear level being lower than the 12th level you had before the update.
We understand that many of you had difficulty progressing for a period of time due to the inability to transfer after the temporary measure,
We also apologise for any inconvenience this may have caused and for not being able to repay your trust.
We apologise for the inconvenience and frustration caused by the recurring errors, including those related to progression,
We're sorry if this isn't enough, but we're offering the following compensation
[Apology Reward]
- 100 Rare Armour Growth Stones
- 100 Rare Jewellery Growth Stones
Rewards will be sent via mail on the afternoon of Friday, 13 September, after further temporary maintenance.
We will strive to provide a more stable service.
Thank you.