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Throne and Liberty [Notice] <황금 고블린 출몰 경보!> Reward box not claimed error and what to do next


hello. This is THRONE AND LIBERTY.

In the "Golden Goblin Alert!" event running from 24 April (Thursday) to 30 April (Wednesday)
Rewards are not being awarded as they should be.
Reward Item
How to obtain
Normal
Error
Captain Goblin's Shining Treasure Chest
Obtained by hittingCaptain Golden Goblinat least 1 time.
Up to 100 players
Can be obtained
Drops for up to 30 players
Golden Goblin's Lucky Chest
Grants for hittingGolden Goblinsat least once
Up to 30 players
Can be obtained
Earned by up to 15 players
*~Available until Wednesday, 30 April 2025 at 23:45 KST and applies to all Event Goblins.
Characters who kill Goblins through normal drop methods will be sent the unclaimed chests.
[Mailing details]
Mailing time: Wednesday, 7 May at 2:00 p.m. KST
Available for pick-up: 30 days after mailing
Eligibility: Characters who defeated Event Goblins during the event period but did not receive a reward box
Reward Item: X number of Goblin Chests defeated
Notes
- The mail will expire 30 days after it is sent, so please be sure to receive it within the time limit.
- If the chest is obtained normally, no additional rewards will be issued.
- The number of times you defeat a goblin is counted, and if you do not contribute to the hit, it will not be counted.

We apologise for any inconvenience this may cause.
We'll do our best to provide a more stable service.
Thank you.